Confrontations are about in-the-moment face-to-face accountability. Crucial confrontations comprise the very foundations of accountability, and when they are handled poorly, they result in failed promises, missed expectations, lack of accountability, and bad behavior. Put Crucial Confrontations Training to work and make rapid and substantial improvements in individual, team, and organizational results.
Crucial Confrontations Training teaches a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.
How to hold people accountable, Master face-to-face performance discussions, Motivate without using power, Enable without taking over, Move to action